How method-based problem diagnosis can cut down time by 97%

Tuesday 11th November 2008. 7.00pm for 7.30pm. Ends 9.00pm.

Venue:
BT Delta Point, 35 Wellesley Road, West Croydon. Near to West Croydon Rail and Bus Stations; and 8 mins walk from East Croydon Railway Station.

Speaker:
Paul Offord, Managing Director of advance 7.

Paul has a 29-year career in the IT industry, working in the UK, the US and Germany for companies such as IBM, National Semiconductor and Hitachi. In 1989 he founded advance7, an independent consultancy specialising in IT performance and stability.

In August 1990 advance7 launched a critical problem resolution service called REACT, since when the company has helped over 250 of Europe's leading companies solve chronic IT problems.

Contact details: paul.offord@advance7.com, tel. 01371 876805.

Summary:
Method-based problem diagnosis is rarely understood and even more rarely practiced, and yet it offers an effective means to solving intermittent or long-running IT problems.

In this presentation Paul will outline an IT specific problem resolution method called RPR and describes the core principles. He will describe how you can benefit from the approach and illustrates the effectiveness of RPR with two case studies from the finance industry.

Everyone is welcome. Refreshments provided. Admission is free.

PDF file Paul Offord's presentation