Ensuring IT Services are Production-Supportable (Architecture Aspects of Service Design and Service Transition)

Date/Time:
Monday 19th October 2009. Coffee at 18:00, with talks commencing at 18:30 and finishing around 20:00

Venue: BCS London Offices (PDF)

Speaker:
Dennis Adams, Dennis Adams Associates Ltd

Synopsis:
All IT Service Managers are aware of "problem applications" that require disproportionate manpower and resources to support.

However, by establishing a formal "Production Architecture" role, it is possible to ensure that existing and future applications are "Production-ready" and can be supported at optimal costs.

This presentation is based on extensive practical experience.

With reference to concepts from ITIL Service Design and Service Transition, it demonstrates how processes can be put in place to ensure viable IT Production Standards, and improved Supportability of IT systems.

Key topics:

  • The heterogeneous nature of IT Production responsibility.
  • What is "Production-worthiness"? – Service Design principles
  • How to assess applications for Production Worthiness
  • Building the relationships between Production and Development.
  • Production Architecture in the Context of Enterprise Architecture.
  • Establishing Production Standards.
  • Building Applications for the "Long Term"

Speaker Biography:

Dennis Adams has combined both the Technical and Management aspects of IT, and has published many articles on Architecture and Methodologies.
Technically, he has provided Consultancy on Infrastructure Architecture as well as Management and Monitoring frameworks and tools.
From a Management perspective, he has qualifications in ITIL and 6-Sigma, is an Associate of the Chartered Quality Institute and a CITP Member of the BCS.

This event is free to BCS Members & Non Members.

Presentation (PDF)