Mapping Service and System Dependencies using the CMDB

Date:
Thursday 8th March 2007.

Venue: BCS London Offices (PDF)

A fully populated CMDB is one of the holy grails of service management – mainly because it requires business and technical knowledge to be combined. The benefits are well understood (more consistent change management, easy maintenance of recovery plans, faster root cause analysis, better service management reporting) but actually delivering a working system is not so easy. In this interactive session, practical aspects of mapping IT services to the underlying components will be covered, along with discussion on the suitability of integrated service desks as the CMDB repository.

Presenter

David Cuthbertson, Chair of the BCS Service Management Specialist Group

David works for Square Mile Systems which specialises in infrastructure configuration management. He is also the current chair of the BCS-SMSG and one of the original founders of the group.

David Cuthertson's presentation (PDF)