Getting started with ITIL

Date:
Wednesday 23 June 2010

Time:
6.00pm for 6.30pm

Venue:
Room HC 022, Southampton Solent University, Herbert Collins Building, Ground Floor Map and Directions

Speaker:
Adam Poppleton

Joint with the BCS Hampshire Branch, BCS Service Management SG, BCS Quality SG and Southampton Solent University

Speaker profile

Adam is an experienced, well respected service management consultant with a passion for delivering best practice in public and private sector organisations. He has a background in IT, project and service management and now runs his own consultancy. He sits on several industry committees including itSMF, BCS, IoSM and the BSI committee responsible for ISO20000. He has frequently presented on service management topics at regional and national events and is currently involved in several authoring projects including the current ITIL v3 update.

Synopsis

Service Management has been adopted by many thousands of companies worldwide but what is it? Fundamentally, it’s a way to manage the delivery of IT, focussed on the customers perception of IT’s contribution to the business. This short introduction to Service Management will explain the key concepts and features and will give attendees sufficient information to understand and build upon the essentials. We’ll begin with what the industry is getting out of Service Management, move on to explain ITIL and ISO20000 in some detail and then finish with a brief look at other linked topics including ISO27001, COBIT and Lean.

Adam Poppleton MBCS CITP MISM CEng BA(hons)
Service Management Consultant
07981 100 477
adam.poppleton@bcs.org
http://www.linkedin.com/in/adampoppleton