Demonstrating value from IT - using service catalogues and portfolio management to deliver business-focussed IT services

Date:
Monday 6 December 2010
 
Time:
Registration & refreshments at 6.00pm with talks commencing at 6.30pm. Finishing around 8.00pm followed by wine, finger food and informal networking.

Venue:
BCS London Offices (PDF)

Speaker:
Barclay Rae, Independent Management Consultant

Synopsis:

This presentation provides tips and guidance on how to make service level management, service catalogues and SLAs work (and also how not to do this), based on a variety of experience across a number of industries and projects. This includes:

  • SLAs - a waste of time?
  • Silly SLAs - examples of how IT gets it wrong
  • Service Catalogue concepts
  • Delivering business value
  • Portfolio Management

If you are looking to implement service catalogues, SLAs or portfolio management, whether now or in future, this session will give you practical guidance on key concepts and pragmatic examples of how to success with these processes.

About Barclay:
Barclay Rae is an experienced business consultant in the ITSM world with over 25 years experience on more than 300 major projects. He has worked with industry bodies like HDI/SDI and itSMF as well as running a consulting business (e2e) and recently working with ITSM vendor Axios Systems as global services manager.

Barclay's focus and experience centres on building service definitions and associated systems, particularly in relation to service catalogues, service level agreements and management reporting that can demonstrate business value from IT. He's has worked on a variety of Service Level Management projects, from the United Nations, to local government, and from global corporates to SMEs.

Target Audience:
Service managers, delivery managers and anyone responsible for interface with the business: all those contributing to service portfolio decisions and planning.

This event is free to current BCS members and £15.00 (+VAT) for non members.

Presentation (PDF)
Demonstrating value from IT (WMA - 40Mb)