IT and Apprenticeships - Getting an early start in Service Management

Thursday 6 December 2012

Registration & refreshments from 5.45pm. The AGM will commence at 6.10pm and the main event will comment at 6.30pm, finishing at 8.00pm. The event will be followed by wine, finger food and informal networking until 9.00pm.

BCS, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free of charge


You will probably have seen that IT/IS and IT Service Management (ITSM) raises much debate around difficulty in implementation, culture and education. Maybe you have thought about getting the framework, practices and spirit embedded into the newcomers in the industry? Modern Apprenticeships can do this and a number of companies are off the mark and have been running the schemes for a couple of years now. In this event you can hear from both apprentices and employers in two such companies (IBM and Transport for London), on their experience, thoughts and aspirations within IT and ITSM, with a keynote introduction from the UK Government National Apprenticeship Service on how there is a national drive to enable employers to succeed with apprentices.

There are two key drivers for this event:

1. To encourage company IT department to consider apprentices in addition to graduates,

2. To show that IT apprentices can, and should, be involved in Service

Management/ Business Management and not just traditional IT such as networking or server administration.

The SMSG would like to see plenty of audience participation as well followed by our usual mix of networking, imparting wisdom (or at the very least warnings...!) and a small glass of wine or two - the younger apprentices will stick to the soft drinks...

The BCS (including its specialist groups) is a charity organisation and our purpose is to promote knowledge and social progress through the use of IS/IT and via a professional, motivated, skilled population. Young people are key to this and making sure industry can bring youngsters in and instil professional values and best practice from the start will benefit us all.

Target Audience:

IT Professionals of all ages and levels, Training Managers, IT Resource Managers, Educators and IT Recruiters.


  • Helen Pickering - Regional representative of the National Apprenticeship Service
  • Tom Watt/Parviz Daneshvar - IBM IT Apprentice and their Business Sponsor
  • Gemma Drake/Chris Matchett - TfL ITSM Apprentice and their Business Sponsor

Q+A with the Speakers and the SMSG Committee

Apprenticeships (GOV.UK)
IBM Apprenticeship Scheme
Transport for London Apprenticeships


PDF Icon Helen Pickering - National Apprenticeship Services
PDF Icon Tom Watt - IBM Apprenticeship Scheme
PDF Icon Parviz Daneshvar - IBM Apprenticeship Scheme
PDF Icon Gemma Drake / Chris Matchett - TfL ITSM Apprentice

IT and Apprenticeships - Getting an early start in Service Management (mp3 - 86Mb)