Service Management Roadshow - Introduction to ITSM at the BCS Nottingham & Derby Branch

Date:
Monday 17 June 2013

Time:
6.00pm - 8.30pm

Venue:
Novotel, Bostock Lane, Long Eaton, Nottingham, NG10 4EP | Map

Cost:
Free to attend (non-members welcome)

Speakers:

Brian Scott & Ian Connelly from the BCS Service Management Specialist Group.

Synopsis:

Service Management has been adopted by many thousands of companies worldwide but what is it?

Fundamentally, it’s a way to manage the delivery of IT, focused on the customers perception of IT’s contribution to the business.

This short introduction to Service Management will explain the key concepts and features and will give attendees sufficient information to understand and build upon the essentials. We’ll begin with what the industry is getting out of Service Management, move on to explain ITIL® and ISO20000 in some detail and then finish with a brief look at other linked topics.

Our speakers will cover...

  • ITIL
  • ISO20000
  • COBIT and Lean

and finish with a Q&A session.

PDF Icon Getting Started with ITIL