BrightTalk Webcast - Bringing ITIL Configuration Management Up to Date

Date:
Tuesday 13 August 2013

Time:
1.00pm - 1.30pm

Venue:
The presentation is provided via a BrightTalk Webcast

Speaker:
Brian Scott, CMSG Committee member

Cost:

Free to attend for both BCS members and non-members

Synopsis:

A discussion of the changes in ITIL Configuration Management over the last 12 years , analysing the “improvements” in ITIL 2011 and providing a practical walkthrough case study to updating your V3 SACM service to 2011 and beyond.

ITIL® is a registered trade mark of the Cabinet Office.

Speaker Bio:

Brian is an independent consultant and also Chair of the BCS Service Management SiG. He has been involved in a number of phases of Quality and Service management implementations over the past 17 years and, as an optimist, is always willing to move forward with 'best practice' but, as a pragmatist, applying 'adopt and adapt' whenever necessary. Brian is passionate about Knowledge, Asset and Configuration Management being at the heart of IT Managed Services and is eagerly awaiting the AXELOS outputs over the coming months.

Programme:

1.00pm - 1.30pm - Presentation

BrightTalk Webcast