How to Avoid Atrophy and Become an Innovator - Integrate or Die

Date:
Wednesday 13 May 2015

Time:
6.00pm - 9.00pm

Venue:
BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Cost:
Free to attend for BCS Members. £15.00 (+VAT) for Non-Members.

Synopsis:

IT is challenged with maintaining systems while being charged with innovating to help their organizational productivity. But it’s a fine line often hindered and frequently frustrating. You want to re-position IT as an innovative, changing and improving force but just can’t make it happen.

In this session, we will address the typical challenges to introducing IT innovation in an organisation. Then using a number of real world examples layout a range of business and technology integration techniques and approaches proven to foster continual user centered service improvement

Subjects covered include: Why ITIL Alone Just Can’t Innovate, The Upgrade Fail, The UBER technique, Joined-Up ITSM, How to Be a Genius, Pizza and Agile Improvement,  Why Productivity Always Pays, Tomorrow’s Opportunities Today.

Ian Aitchison is the ITSM Product Director at LANDESK software - the leading provider of User Oriented IT Solutions.

His role is to both to define and communicate LANDESK’s ITSM strategy, and also to ensure the continued delivery of valuable and innovative technology solutions to IT business problems worldwide.

Ian has been working in the ITSM industry for over 20 years from front line support management to defining vendor strategic direction based on many years of working directly with some large service management customers across the globe. Ian frequently contributes to the global ITSM community, sharing opinion, advice based on customer experience and speaking on subjects around ITSM, ITIL, LANDESK and business technology futures. He has presented at a number of industry events worldwide including Gartner Symposium, Pink Conference, TFT12 and TFT13, SDI, SDITS, ITSMf, Brighttalk, LANDESK worldwide customer and partner conferences.