Service Aware CMDB

Date:
Tuesday 13 October 2015

Time:
6.00pm - 9.00pm

Venue:
BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Cost:
Free

Synopsis:

Although CMDBs have been around for decades now, most of them are not what we could describe as ‘Service Aware’.

In this session we will cover what it means to have a Service Aware CMDB, what benefits this brings and what approaches can be used to create one.

Ariel Gordon has 15 years’ experience working at a senior level with ITSM toolsets and is currently VP of product management at ServiceNow.

He will guide us through his vision of service aware CMDBs and share his experience in making them truly valuable.

This will be an interactive session, where audience participation will be encouraged, if not demanded.

  • 18:00 tea + Networking
  • 18:45 - 19:45 presentation and questions
  • 19:45 - 21:00 refreshments and networking

Presentation

PDF Icon Service Aware CMDB - Ariel Gordon