Ah! The holiday time!

The last Service Management Specialist Group event of the year will be hosted at the BCS offices on Tuesday 1st December. As usual there will be wine, networking and a lively time...

  • People slowing down or taking off of work (inadequate cover)
  • Change freeze (well not really as everything is urgent so approved)
  • Rushing around (not to shop but to force tests through)
  • Last second spending (no still not for shopping but for all those items you still need to you rush a request in without adequate assurance it is fit for purpose)
  • Begin to plan for 2016 (2 weeks of incidents, now get to start doing things you budgeted for 4 months ago but plans have changed, training, new org...)
  • ITIL, COBIT, TOGAF (which framework do we want?)

Does this sound like your 2015?  What does your 2016 look like?

  • More suppliers or move to cloud (SIAM)
  • New automation and integration tools (DevOps)
  • New processes as we take advantage of new ITSM products (Lean)
  • Organisational changes (more KPIs)
  • Projects (move to digital, get rid of legacy, decreases costs, do more, more stress)

There has to be a better way and there is. You can take advantage of the wealth of people and knowledge at the BCS Service Management Specialist Group (SMSG) Wine, Networking and Lively discussion on 2015 to 2016 plans, visions and issues. Patrick Bolger, Chief Evangelist for Hornbill on all things IT, will host the chat. 

The BCS SMSG team will also be running a twitter wall so we can gather thoughts and insights from a broader audience. Our goal is to look at how you can make things better, faster, safer and ultimately cost less as you allow technology to enable business processes and help customers

Please join us by registering at Holidays in ITSM .

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IT service management is about delivering, supporting and managing IT services in an effective and efficient way. This blog provides a platform for experts across a variety of ITSM roles to share their insight and best practice for people to embrace new ideas to improve processes and performance.

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