Whether your organisation is adopting and deploying ITIL, DevOps, IT4IT, CoBIT or any other ITSM related framework one thing is certain. For many the initiative will fail or stall due to resistance!
ITSM is becoming a strategic capability and we can no longer afford to fail to deliver the promised value by adopting these frameworks. The latest addition to the ITIL portfolio - The ITIL practitioner, recognizes this. Organisational Change Management has been added as a core competence. The ITIL practitioner adds a toolkit to help organisations improve their chance of success. Whatever ITSM framework you are deploying ‘surfacing and dealing with resistance’ is a necessary step. In this workshop we will make use of the ABC of ICT (Attitude, Behaviour, culture) card set (ABC is mentioned in the practitioner toolkit) to surface resistance in your organisation, we use practitioner guidance to capture concrete measures and behaviours for driving your change initiative forward.
Presenter - Paul Wilkinson
Paul has been actively involved in ITSM for more than 30 years. He was co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the ITIL Practitioner architects team. Paul is also co-owner of GamingWorks, the company that developed the ‘Apollo 13 - an ITSM case experience’ simulation game as well as the ‘The Phoenix Project DevOps business simulation’. He was also co-developer of the ‘ABC of ICT’ (The Attitude, Behaviour and Culture of ICT) publications, used in workshops with more than 5000 organizations. Paul has personally conducted simulation workshops to support training and organisational change initiatives World-wide with hundreds of organisations.