Delivering on the promise of the Internet in Retail Financial Services

Date:
Monday 19 March 2001

Time:
7.00pm

Speaker:
Kerry Chapman, Marketing Manager, Intelligent Environments Group

Venue:
HC025, Herbert Collins Building, Southampton Institute, East Park Terrace

Description:
The presentation will draw on recent research commissioned by iE covering the e-commerce drivers and implementation plans of institutions in the Retail Financial Services sector and other independent research in order to demonstrate the potential of the internet as a selling and servicing channel. It will look at the design characteristics needed for a site to deliver on the promise by reference to the highly successful 'marbles' credit card site developed for HFC Bank by iE. This is a 2000/1 BCS Award Medallist.