The 17th itSMF UK Annual Conference and Exhibition aims to highlight the changes that organisations can achieve with minor modifications. This year's conference theme, 'driving real value', is all about real experiences, values and achievements.

This three day event will be packed with presentations, seminars, workshops and interactive sessions, covering people's genuine experiences, including the pitfalls, challenges and failures they have faced. In addition to the conference there will also be a large exhibition with over 80 exhibitors showcasing software, services or products to help ease attendees through the IT service management maze.

Plenary sessions include Ian Salvage and Graham Whitney from IBM looking at how the green agenda is moving to the top of IT organisation's priority lists and Paul Wilkinson from Gaming Works will be discussing how IT organisations have struggled to adopt best practice frameworks such at ITIL, showing how the attitude, behaviour and culture (ABC) of ICT are what determines the success (or not) of an ITSM initiative, including tips to help ensure that ITSM best practices work and bring IT under control.

The conference takes place from 10-12 November and is open to members and non-members alike. Visit the itSMF website for a full timetable, plus details of delegate packages, sponsorship and exhibitor information.