SMSG Committee

Officers and Responsibilities

Name: Ian Connelly
Role: SMSG Chair

  • Leads group in its activities
  • Chairs SMSG Committee meetings
  • Ultimately responsible for SMSG activity

Email address:

Name: Chris Duncalf
Role: SMSG Secretary

  • Planning, convening and recording the outcome of all committee meetings, including the production and circulation of meeting agendas and minutes.
  • Providing an official conduit between the specialist group committee, BCS HQ and group members for all formal communication.
  • Acting as a reference point on the policies, procedures and rules of the society.
  • Ensuring the efficient and effective administrative functioning of the specialist group.

Email address:

Name: Duncan Watkins
SMSG Events Coordinator

  • Managing and developing branch events
  • Helping other branches or organisations that want to learn about Service Management
  • Arranging speakers for events

Please contact Duncan to discuss hosting or speaking at an event at the SMSG on topics like agile, lean, ITSM, leadership, KPIs and more.

Email address:

Name: Chris Finden-Browne
Role: SMSG Vice Chair

  • Assisting the Chair & Secretary

Name: Gregory Hall
SMSG Social Media

  • Managing and maintaining a social media presence for the group

Email address:

Committee Members

Name: Richard Josey
Name: Thierry Ackermann
Name: Ian Robinson


Chris Duncalf

Chris Duncalf

Chris has worked in the IT industry for over 25 years in a number of industry sectors in varying roles. More recently Chris has applied his experience to IT Service Management where his focus has been Service Transition and Continual Service Improvement. Chris is an ITIL v2 Service Manager, v3 Expert and ISO 20000 Consultant.

Chris Finden-Browne

Chris Finden-Browne

Chris Finden-Browne is a former IBM Distinguished Engineer from Global Technology Services. He worked in the worldwide team responsible for the development and deployment of IT Management consulting methods and models. He was the chief architect of the IBM Process Reference Model for IT which documents the building block processes for all aspects of IT (including ITIL) in a formal way.

He was a prominent member of the cross-divisional team of technical leaders which drives a common foundation of concepts and assets for Service Management across IBM products and services. In 2009-10, his focus had been on contributing to another cross-IBM effort - the creation of an adoption framework for Cloud Computing and its use within strategy and planning for Cloud.

His career now spans well over 30 years, with specialisation on systems and service management for the last two decades. He has led projects for IBM at numerous FTSE 100 and international enterprises across many industry segments.

Chris is a former chair, secretary, regular presenter and now Vice-Chair of the Service Management Specialist Group of the British Computer Society. He has also supported itSMF conferences: the closing keynote address to the itSMF Sweden conference in March 2009; at itSMF Barcelona, in June 2010, he gave the only international presentation.

Duncan Watkins

Duncan WatkinsDuncan Watkins is an experienced IT Service Management professional who is fluent in the language of both technical and non-technical staff. He has held a number of positions within IT Service Management, as well Programme and Project Management and Information Security. To back this up he has attained qualifications in ITIL, PRINCE 2 and DevOps, as well as being an InfoSec Lead Auditor.

He now works as a consultant, trainer and speaker on all things to do with ITSM and DevOps. When he’s not dealing with IT/non-IT divide, you’ll often find Duncan on his bike.

Gregory Baylis-Hall

Gregory Hall

Greg's professional experience includes working for legal firms and commercial construction companies. Continuous service improvement and operations are areas that he specialises in with a focus on supplier management, desktop support, service desk, networking and managing a large (500) printer estate. Ensuring alignment between IT and business requirements,he has a proven record for delivering value to customers.

Greg states - 'I’m a student of IT Service Management, championing an adopt and adapt approach to ITIL. I’m also a member of the ITSMF UK and an active committee member of the BCS Service Management Specialist Group, regularly presenting and debating topical issues and learning from other practitioner’s experiences. I enjoy applying the knowledge gained from these various channels into my day to day working life.'

Twitter: @GregFHall

Ian ConnellyIan Connelly

Ian currently works as an Environment Manager for a London based specialist insurer. With a career spanning over 15 years in IT he has held a variety of technical and management roles, including running IT Service Desks and operational IT teams.

He is an avid proponent of IT Service Management and a regular attendee at ITSM events in the UK.

Ian has also spoken on IT Service Management topics for the BCS and can often be found discussing current Service Management topics within the wider ITSM community.

Visit Ian's Linked In profile

Richard Josey

Richard JoseyRichard Josey has over 15 years’ experience in Service Management.

His consulting has helped drive many organizations in their efforts to implement and embed mature service management processes.

This has comprised of numerous Incident, Request, Problem, Change, Configuration and Release Management processes, in a variety of environments.

Richard works as an ITSM Solution Architect for Unisys’ Edge Service Management.

Richard is the chair of the BCS Configuration Management Specialist Group (CMSG), a committee member of the BCS Service Management Specialist Group (SMSG) and is a member of the itSMF.

He has spoken, publicly, at a number of industry events including BCS, itSMF and Gartner conferences, as well as a number of webcast and webinars.