Integrated Service and Application Management through aligned Change, Configuration & Release Management, incorporating DevOps

The premier UK event on Change, Release and Configuration Management for ITIL, ALM and CMMI.

With thanks to our sponsors: Aldon and Serena Software

Date: Tuesday 7 June 2011

Venue: BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA.

This Conference, jointly run by the British Computer Society Configuration Management Specialist Group (BCS CMSG) and the Service Management Specialist Group (BCS SMSG) will be held on the 7 June 2011 at the BCS Offices in central London. We are building on a successful track record of 3 previous conferences.

The main Conference objectives are to share experiences in integrating application management and service management to support the business objectives. The role of Change, Configuration and Release Management best practices in adopting an integrated approach are essential elements.

The Conference will bring together managers and practitioners working across the service lifecycle (which incorporates the application lifecycle) together in an open forum.

We are looking for presentations by practitioners to cover a wide variety of topics and encourage the cross fertilisation of ideas between practitioners, vendors and users of the CCRM processes, solutions and tools.


The Conference and workshops will provide a unique opportunity to learn from practical experience and how to better communicate the benefits and value of managing your CCRM processes.

Interactive sessions

This conference will encourage dynamic interaction, brainstorming and discussion between users, practitioners and the vendor community in an independent forum. The knowledge gained from the workshops will create a shared understanding of today’s challenges, strategies to cope with these challenges and future needs.

Conference themes

  • Streamlining the flow of changes and releases
  • Practical ways of integrating application and service management
  • Avoiding silos
  • Identifying missing essentials (assessment and gap analysis)
  • Identifying unnecessary steps and work
  • Improving processes for business benefit
  • Cases studies for web applications and SaaS
  • Change and configuration management implications of DevOps
  • Automation through the lifecycle