Integrated Service and Application Management through aligned Change, Configuration & Release Management, incorporating DevOps

BCS London, 7 June 2011

The premier UK event on Change, Release and Configuration Management for ITIL and Service Management.

This Conference, jointly run by the British Computer Society Configuration Management Specialist Group (BCS CMSG) and the Service Management Specialist Group (BCS SMSG) will be held on the 7 June 2011 at the BCS Offices in central London. We are building on a successful track record of 3 previous conferences.

The main Conference objectives are to share experiences in integrating application management and service management to support the business objectives. The role of Change, Configuration and Release Management best practices in adopting an integrated approach are essential elements.

The Conference will bring together managers and practitioners working across the service lifecycle (which incorporates the application lifecycle) together in an open forum.

We are looking for presentations by practitioners to cover a wide variety of topics and encourage the cross fertilisation of ideas between practitioners, vendors and users of the CCRM processes, solutions and tools.


The Conference and workshops will provide a unique opportunity to learn from practical experience and how to better communicate the benefits and value of managing your CCRM processes.

Interactive sessions

This conference will encourage dynamic interaction, brainstorming and discussion between users, practitioners and the vendor community in an independent forum. The knowledge gained from the workshops will create a shared understanding of today’s challenges, strategies to cope with these challenges and future needs.

Conference themes

  • Streamlining the flow of changes and releases
  • Practical ways of integrating application and service management
  • Avoiding silos
  • Identifying missing essentials (assessment and gap analysis)
  • Identifying unnecessary steps and work
  • Improving processes for business benefit
  • Cases studies for web applications and SaaS
  • Change and configuration management implications of DevOps
  • Automation through the lifecycle


BCS HQ at 5 Southampton St, in central London (just off the Strand).

Conference Programme

The Conference programme will consist of plenary, parallel and interactive workshop sessions, panel discussions, vendor exhibition, and networking opportunities.

Submissions should be relevant to the Conference themes. Particularly interest will be shown to potential speakers sharing their own experiences.

Submitting papers for the Conference - by 21 March 2011

If you are interested please submit a proposal for a paper/presentation and include sufficient detail to make the audience, meaning and value of the session clear. Please complete a speaker form and one of the proposal forms.

  • Template for Speaker Form and a separate picture attachment
  • Template for Proposal for Presentation (45 mins)
  • Template for Proposal for Interactive Session (2 presentations of 15 mins and interactive time)

Please include your name as part of any filename (e.g. "John Smith Proposal-for-Presentation-CMSG-itSMF-conference-2011.doc") - points will be deducted for bad configuration identification and bad naming conventions :)

All works submitted will be assigned to three committee members for peer review. The results of this review will determine whether a work will be accepted for presentation.

Notifications of acceptance will be sent by end of March, 2011.

Authors retain the copyright to all submitted work. Sessions will be video and/or audio recorded and those recordings and transcripts will subsequently be published through the CMSG website. By submitting, authors grant permission for presentation materials to be included in the conference proceedings (published on the CMSG website) and for the recordings and subsequent publication of those recordings and transcripts.

Materials should be submitted electronically to

Deadlines and Key dates

  • 21 March 2011 Final submission deadline. Interactive session and workshop proposals due.
  • 1 April 2011 Notification of acceptance.
  • 30 April 2011 Submission date for accepted papers and presentations