Anthony Orr, BMC

Anthony is currently Director, Service Management for the Chief Technology Office (CTO), and on the Thought Leadership council at BMC Software, Inc. (NASDAQ: BMC). Orr has worked for BMC Software for over 15 years in various managerial, consulting, marketing and technical positions. He is an author of the ITILv3 2011 publication update and a Sr. Examiner for APMG with responsibilities for the ITIL v3 certification examinations. Orr is currently a board member of itSMF Houston Local Interest Group (LIG) and former vice-chair of the 2005 itSMF USA Certification Committee. He participates regularly as a speaker and expert panel member for itSMF LIGs.

Overall he has more than 30 years of IT experience and has held various roles in other companies prior to BMC Software, Inc. In these roles he has been responsible for strategy, architecture, implementation and management of numerous service management disciplines and processes. Orr is a frequent speaker on best practices at industry events and BMC customer forums. He has authored numerous whitepapers, pamphlets, podcasts, videos and blogs on service management topics.

Mark Warren, Perforce

Mark Warren is European Marketing Director at Perforce and based in the UK. Mark has over 25 years of experience working with software development, product management and product marketing teams in the configuration management and software development tools arena.

Colin Humphreys, Carrenza

Colin Humphreys is Director of Technology at Carrenza. He has spent the last twelve years sitting on the fence between development and operations, delivering solutions for eBay, Volkswagen, Paypal, Cineworld, and others. Colin and the team at Carrenza won a BCS/UK IT Industry Award in 2009 with Comic Relief, and were medallists in 2010 with Tribal DDB. He is passionate about 'Infrastructure as Code', 'Continuous Delivery', 'Devops', 'PaaS', 'Agile Testing', and various other buzzwords.

Jim Buffenbarger, Boise State University

Jim Buffenbarger has been with the Computer Science Department at Boise State University, in Idaho USA, for about twenty years. He teaches Software Engineering, Compiler Design, Operating Systems, and other courses.

This was shared appointment. For about seventeen years, he spent half his time at Hewlett-Packard's laser-printer development facility, in Boise. There, he provided hands-on consulting for the firmware-development labs, especially in the areas of version control and software building (e.g., RCS, ClearCase, Vesta, and Subversion).

His research areas are Software Engineering, in general, and Software Configuration Management, in particular.

Gaurav Uniyal, Infosys Limited

Gaurav Uniyal is a Principal ITSM consultant with Infosys Limited with extensive experience in leading large scale Service Management transformation programs. His experience in the IT Industry spans areas of service management strategy consulting, process transformation, data modeling, service management governance and driving continual service improvements.

Gaurav has worked with several Fortune 500 organizations to define their service management strategy, translation of their strategy into execution capabilities and managing large scale service management programs.

Shaun Adams, Met Office

After graduation, Shaun initially worked in network engineering across south west England. He joined the Met Office’s Configuration Management Team in 2008 and along with other team members is responsible for source control, build and deployment management of applications developed both by the Met Office and its partners.

He has taken the technical lead in the rapid introduction of an in-house automated deployment solution for software applications and artefacts. Alongside this very necessary 'sink or swim' innovation, he has also been closely involved in overhauling the build management system to enable a move from ANT to Maven and Artifactory.

A member of the BCS, Shaun is MCSE certified and holds a degree in Computer Systems and Networks from the University of Plymouth.

Daniel Ng, KH Group (Shanghai)

Daniel started his career as computer programmer in 1990, progressing towards ICT Security, Computer Forensics, Financial Accounting and Auditing after the millennium.

He has a bachelors in electronics engineering and Human Resources Management, and masters in Financial Engineering, Accounting & Reporting, Information Technology Management, and Knowledge Management. Recently, he started higher education research in Artificial Intelligence and management theories concurrently. One particular focus is the use of Fuzzy logic, Grey Relational Analysis and Extreme Learning Machine in retail operation.

In 2009-2010, Daniel was the director for a HK listed entity. Starting in 2011, ventures are started around Shanghai on industry printing, packing, factory automation, and the latest move into Fast Fashion Operation.

He is CITP, MBCS, Vice Chairperson of Hong Kong Computer Society’s Business Intelligence and Knowledge Management Special Interest Group.

Robert Cowham, BCS CMSG

Robert has long been involved in software development with roles ranging from analysis, design through testing and project management. He has spent the last 15 years specialising in consultancy and training in change, configuration and release management. He brings a sound theoretical knowledge and applies it pragmatically to address the needs of both developers and management. Since January 2011 he has been Services Director for Square Mile Systems, focussing on the delivery of various infrastructure configuration management projects around the world.

He is Chair of the British Computer Society (BCS) Configuration Management Specialist Group and has organised many successful conferences and other events for the group.

He is a Chartered Engineer with the BCS, and is a co-author of the Agile SCM column in the CM Journal for CMCrossroads.com.

Brian Scott, Service Management Connect Ltd

Brian Scott is a Service and System Management IT Consultant and Director at Service Management Connect Ltd. He has over 24 years IT and Telecoms experience including 21 Years MoD in various posts in the UK and abroad covering Service and System Management engineering and operations. An ITIL V3 Expert, ITIL ICT Infrastructure Manager (Orange Book) and ITIL Service Manager (Red Badge) Brian is also an active member of the Configuration Management Specialist Group and Treasurer of the Service Manager SG.

Having spent the last 4 years in industry delivering solutions and implementations for large Managed Service projects, including toolsets and process for Configuration Management Systems with Software Asset and Licensing requirements, he is keenly aware of the difficulties in data gathering and tieing in the disparate groups which manage licensing data as opposed to IT configuration data.

David Cuthbertson, Square Mile Systems

David sold his successful Networking and Cabling company in the early 2000s. While managing cabling and networking infrastructures for his clients he had recognised how poorly most of them managed their documentation and configurations.

He founded Square Mile in September 2004 to address the growing need for better management processes in IT departments and their outsourcing partners. Square Mile combines many years practical experience of documenting IT infrastructures, with formal training by the IOD and others in corporate governance and management processes.

David was one of the founding members of the BCS Service Management Specialist Group (BCS-SMSG) and chaired it for two years. He is also on the committee of the BCS CMSG and is a regular speaker at industry events.

Mark Roberts, IBM

Mark holds a Bachelors Degree in General Engineering and a Masters Degree in Distributed Systems Design, has over 20 years experience in a wide variety of computer systems and is a Member of the British Computer Society and a Chartered Engineer.

Mark was a senior Engineer at ALSTOM T&D where he was responsible for the creation of software solutions using C, Assembly code, PERL and Fortran for PC, mainframe and real-time embedded platforms.

Mark joined Rational Software in 1999 to focus on the deployment of solutions based on the Rational ClearCase and ClearQuest products. During his IBM career Mark has worked in roles covering technical consultancy, product management, marketing and services management. He is currently serving another term of pre-sales consultancy focussing on the Rational Jazz collaborative application lifecycle management solutions.

Mark has presented on the IBM Rational solution at events and industry conferences in the UK, Ireland, Germany, South Africa and USA.

John Metcalfe, Mentor IT

John Metcalfe has over 25 years experience of working in a variety of systems environment. From his first day as a developer programmer to his current role as an independent Process Mentor, he has developed processes and procedures for improving the organisation's approach to delivering reliable solutions to agreed timescales and budgets.

His experience ranges from real time systems for defence contracts, to e-business solutions, to small software development contracts for small businesses and worked with US, French, Polish as well as Polish customers and subcontractors. His organisational experience ranges from large multi-sited organisations to owning a small IT consultancy delivering bespoke systems solutions employing up to 8 staff.

John currently provides a mentoring service to teams and organisations to help them to evolve smarter and cheaper methods for developing reliable solutions whilst meeting customer's expectations.