Roo Reynolds, Chief Operating Officer, Digi2al Limited

Roo ReynoldsRoo Reynolds was a product manager in the UK’s Government Digital Service where he worked with a variety of teams including the Register to Vote service and GOV.UK.

When Roo first joined GDS in 2012, there was only 50 people in the office. By the time he left in 2015, there were over 600.

Roo enjoyed sharing responsibility for the delivery, on-going success and continuous improvement of the core GOV.UK product. He led the multi-disciplinary agile team that continues to deliver information and services used by millions of people each week. He prioritised work based on user needs, interpreting user research in order to make product decisions and ensuring that iterative delivery was underpinned at every stage by effective analysis of qualitative and quantitative user data.

Robert Cowham, Vice Chair, BCS CMSG and Senior Consultant, Perforce Software

A recently published author, and frequent presenter at industry events, Robert was Chair of the BCS CMSG for 7 years, and is currently Vice Chair. He now works for Perforce Software and is primarily involved with consultancy and training, as well as some development projects. He has long been interested in all aspects of software development, and has also applied configuration management principles to the documentation and management of data centres and infrastructure. Robert also seeks to apply continuous improvement principles to his practice of the Japanese martial art of Aikido.

Connor Shearwood, Software Engineer, SpringerNature

Connor Shearwood is a Software Engineer and Release Engineer for Springer Nature. He is part of a team that maintains build, continuous integration and testing infrastructure for almost three hundred developers world wide. In the past, he has written software to serve adverts to millions of users world wide, optimised big data applications from days per report to hours and managed the transition from fragile legacy systems to new, custom built solutions whilst maintaining 100% uptime.

Martin Prendergast, CEO and Co-Founder, Concorde

Martin PrendegastMartin brings over 20 years senior management experience to Concorde. After serving as a Captain in the Army he began his career in IT at Peregrine Systems, before moving on to help architect, sell and deliver ITSM solutions for market leaders such as HP, CSC, EDS & Computacenter. He has also held senior management roles at Unitrans and Morse PLC before leaving Morse in 2007 to co-found Concorde Solutions. As CEO Martin has led the company to the position where it is now a globally recognised brand in Enterprise SAM solutions.

Martin also sits on the Governance Board of the Cloud Industry Forum and is a regular speaker at analyst events.

Patrick Bolger, Hornbill Service Management

Patrick BolgerPatrick Bolger is Hornbill’s chief evangelist. An industry veteran, he has significant first-hand experience of the issues facing IT and is a recognised authority in the service management arena. Patrick is an active contributor to a number of strategic groups and partnerships that influence the service management industry.

Kairmar Karu, Head of ITSM, AXELOS

Kaimar KaruIT Service Management enthusiast having a firm belief in the DevOps philosophy. Currently with the coolest job in the industry - Head of ITSM at AXELOS, leading and executing the strategy for ITIL.

Joe Biancalana

Joe BiancalanaA dynamic IT professional recognised as a thought leader in Big Data/Analytics, Performance/Security Management solutions and CRM/Contact Centre.

Passionate customer advocate and Big Data “practitioner” involved in all aspects of the implementation cycle resulting in successful delivery of many multi-million dollar initiatives for global blue chip companies. A Product visionary and entrepreneurial enthusiast with experience in guiding customer’s strategy and developing world class solutions developed with industry leading software vendors such Splunk, Siebel, Ingres and Unisys.

Jason Keogh, VP of Product, 1E

Jason Keogh

Jason Keogh is an internationally recognized subject matter expert in Software Asset Management (SAM) and a 20+ year veteran of the IT industry. Jason has a wealth of experience in desktop and datacenter technologies, particularly with giants Oracle, Microsoft and IBM. Jason founded the leader in the discovery inventory space, iQuate in 2002 and acted as CEO and CTO there until 2014. Jason is now VP of Product for 1E, the leader in Software Lifecycle Automation and leads the SAM vision for the company. Jason is the editor of ISO 19770-3, the new international standard for defining and managing Software License Entitlements.

Vawns Murphy, Senior ITSM Analyst, Enterprise Opinions

Vawns MurphyIrish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am a senior ITSM analyst for Enterprise Opinions.

Kieron Dean, Senior Solution Engineer, Flexera Software

Kieron DeanKieron Dean is a Senior Solution Engineer with Flexera Software. Kieron has over 15 years specialising in Software Asset Management, with a particular focus on Microsoft licensing. He has held a wide variety of roles, from delivery to development, product management and pre-sales, and has worked for industry leaders such as Peregrine Systems, HP and EDS.

Jelle Wijndelts, Head of Technical Account Management, Snow Software

Jelle WijndeltsJelle has spent 22 years working as a consultant in IT, of which the last 17 years he has specialized in Software Asset Management and IT Asset Management. In that time he has worked for specialist SAM tools vendors, enterprise technology and consulting firms of which the last 3 years were with KPMG covering all business sectors.

Alvin Deen, Business Architect, Hewlett Packard Enterprise Software Services

Alvin DeenAlvin is a Business Architect within HPE Software who specialises in helping customers realise value from Service Management. Previously with Pink Elephant and 12 years in HPE, he has over 20 years' experience in Service Management with a main focus around Service Management Target Operating Models, Service Integration & Management and Configuration Management.

John Springall, SAM practitioner, SAMéclat

John SpringallJohn Springall is an independent SAM practitioner with over 35 years IT experience with customers from all market sectors. He has enjoyed working with and for some of the largest software and services companies, before contracting for the past 10 years predominantly in the Public Sector.

Michael Stroh, Lead Consultant, Infosys

Michael StrohMichael, an IT Consultant with Infosys, has 28 years of experience in the computer industry within Australia, USA and Europe. The last ten years were related to IT Service Management and the design and implementation of ITIL based systems, especially configuration management and automated discovery applications. He is a committee member of the BCS Configuration Management Specialist Group (CMSG), a member of the Association for Computing Machinery (ACM) and holds a Bachelor of Science (Comp. Sci.), MBA and Master of IT from the University of Melbourne.

Roddy Barnes, IT&S Service Transformation, BP

Roderick BarnesRoddy Barnes has worked in IT leadership roles in IT in the energy and financial services sectors for 20 years, holding leadership roles in IT service management, programme management, planning and strategy. Most recently he was Head of IT Strategy & Planning for BP’s trading arm, and is currently programme manager in BP’s Digital Transformation initiative, responsible for moving BP to a service-oriented and value-led IT operating model.

Chris Fowells, Senior Enterprise Architect - IT4IT, BP

Chris FowellsChris Fowells is a Service Management SME with over 15 years experience within the Financial and energy services sectors. He has architectural accountability for all the tools and data used to run BPs IT Department including providing architectural support to BPs Digital Transformation Initiative.

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