Selling the Benefits of Service Management

Monday 16th October 2006. 5:30 - 8:00pm

Venue: BCS London Offices (PDF)

Anyone who has implemented a successful service management operation will know the benefits it can bring to an organisation. But identifying and quantifying those benefits so that non-technical managers can appreciate them can be a challenging undertaking. So how do you persuade people with limited understanding of the issues involved that IT Service Management is worth it

Speaker David Cuthbertson will take you through the essentials of getting your message across and winning over your audience, including -

  • Don’t forget the stakeholders!

  • Identifying strategic & tactical issues

  • Quantifying benefits and short term wins

  • Communication gaps and techniques to overcome them

The talk will start at 6pm, with coffee served from 5.30pm, and finish around 8pm. The evening will close with a finger buffet, wine and soft drinks to facilitate networking.