IT Service Management, ITIL®, ISEB and the BCS

Monday 16th April 2007.

Venue: BCS London Offices (PDF)

Carol Hulm of the BCS will describe the role of the Information Systems Examination Board (ISEB) in supporting ITIL® and IT Service Management.

Carol also gave an overview of the new qualifications arising from the ITIL® V3 project and give details of forthcoming ISEB events.

Carol Hulm's presentation (PDF)