The future of ISO/IEC 20000 Series

Tuesday 18th March 2008.

Venue: BCS London Offices (PDF)

A talk by Dr. Jenny Dugmore, distinguished author of ISO/IEC 20000 series and technical expert to UK Accreditation Service. Jenny will describe the progress made with the next edition of ISO/IEC 20000, including the relationship with ITIL® v3. She will also describe plans and progress on developing a staged approach to achieving ISO/IEC 20000 and a new ISO/IEC capability/maturity model for service management, harmonised with the established 20000 series.

Dr Jenny Dugmore is a consultant working for Service Matters and the technical expert on ISO/IEC 20000 for the UK Accreditation Service. She chairs the international committee responsible for the ISO/IEC 20000 series and the BSI’s service management committee. Dr Jenny is the co-author of the BSI’s ‘Achieving ISO/IEC 20000’ series, ‘A Managers’ Guide to Service Management’ and ‘IT Service Management Self-assessment Workbook’

Dr Jenny Dugmore's presentation (PPT)