The Face of ITIL V3® - Service Lifecycle

Wednesday 23rd April 2008.

Venue: BCS London Offices (PDF)

The face of ITIL® has changed – the eagerly awaited revision to IT Service Management Best Practice is well and truly here! Shirley Lacy, Director of ConnectSphere and co-author of the ITIL® Service Transition book, is offering this unique opportunity to hear first hand:-

  • Why ITIL® had to change
  • How it developed into the Service Lifecycle
  • An introduction to some of the new concepts
  • Some of her personal experiences of the ITIL® refresh journey

Shirley is a renowned and entertaining speaker. Whether you are an IT Director, IT Manager, Business or Customer Manager, the enlightening information delivered will leave you wanting more!

Shirley Lacy's presentation (PDF)