IT Service Management Trends and Challenges

Monday 30th November 2009. Refreshments at 18:00 with talks commencing at 18:30. Finishing around 20:00 followed by wine, finger food and informal networking.

Venue: BCS London Offices (PDF)

Chris Finden-Browne, SMSG Chair and IBM Distinguished Engineer. Chris has worked for IBM for more than 30 years, and participates in global teams which advise on Service Management directions.

The session will briefly review recent trends in Service Management adoption before considering a range of challenges that Service Management must tackle now and over the next few years.  It examines the challenges and discusses the ways in which ITSM must evolve and innovate to meet them.

Challenges covered:

  • The Development: Operations gap
  • Multiplicity of Service Providers
  • IT/non-IT Convergence
  • Technology Innovation and IT Delivery Models.

Chris gave this presentation as a keynote address to the itSMF Sweden conference earlier this year.


Free of charge for BCS members, £15.00 (inc VAT) for non members. 

Presentation - (charts only) (PDF)

Presentation - (script) (PDF)