Moving on in Service Management - Real ITSM

Joint event between Service Management Specialist Group and BCS Essex Branch

Tuesday 15 May 2012

6.30pm - 9.00pm, Registration & refreshments from 6.30pm. The Presentation starts from 7.00pm - 9.00pm.

Anglia Ruskin University, Michael Ashcroft Building, Chelmsford, Essex, CM1 1SQ


Brian Scott and Chris Finden-Browne


Information Technology is continually moving forward - whether infrastructure, application or delivery model. Service Management underpins how these components combine to deliver business value. ITSM itself needs to move forward in line with these.

This session will discuss the core concepts and structures of ITSM, and the maturity stages required to match increasingly demanding business needs from IT services. It aims to demonstrate that "Whatever your role in IT - with Service Management, everyone's involved."

It is targeted at those who already have a basic foundation in Service Management and are considering the challenges ahead of them. 'Expert' level members may also benefit, and their own contributions and ideas will be welcomed.

Brian is a Service and System Management IT Consultant and Director at Service Management Connect Ltd. Over 24 years IT and Telecoms experience including 21 Years MoD in various posts in the UK and abroad covering Service and System Management engineering and operations. Last 3.5 years experience in industry covering solutions and implementations for large Managed Service projects’ toolsets, process and people. Brian is Treasurer of the BCS Service Management Specialist Group.

Chris is an IBM Distinguished Engineer from Global Technology Services, with over 30 years experience. He works in the worldwide team responsible for Service Management architecture and standard solutions. He is the chief architect of the IBM Process Reference Model for IT which documents the building block processes for all aspects of IT (including ITIL) in a formal way. He is a prominent member of the cross-divisional team of technical leaders that drives a common foundation of concepts and assets for Service Management across IBM products and services. Chris is Chair of the BCS Service Management Specialist Group.