Delivering SERVICE in the ‘mission critical’ environment

Thursday 24 May 2012

Registration & refreshments from 6.00pm. The event will commence at 6.30pm and will finish by 8.00pm, followed by wine, finger food and informal networking.

BCS, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

BCS Members - Free of Charge
Non-Members - £15 (+ VAT)

Nick Phillips, Superintendent, Greater Manchester Police.


Nick will share real world experience, looking at the change process, the understanding and management of risk, and the broader needs of the internal customer within ‘mission critical’ organisations. The session also explores how we help our customer to become the ‘intelligent customer’ so essential if we are to have a shared, meaningful understanding of benefits delivery.

It is targeted at those who work at the 'business relationship' level, but will also benefit delivery managers who make key decisions at times when the service is at risk or otherwise under stress.

Nick Phillips is a Superintendent with Greater Manchester Police, with a remit to define and ensure delivery of services. He has more than 26 years of policing Uniform, CID and covert roles - many in challenging urban and international environments.

In addition to the mainstream policing skills that are inherent in his rank and current position, Nick has a broader range of expertise that places him well in terms of delivering change programmes, whether they are cultural, organisational or technical. He has considerable relevant experience working and delivering within both the International and National arenas, he has worked in both eastern and western Europe and the USA.