BCS Service Management Master Class: The Service Design Package - too difficult, too vague, who uses it?

Thursday 11 April 2013

6.00pm - 8.30pm

BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free to attend for BCS Members. £15.00 (+VAT) for Non-Members

Speakers: SMSG Committee and special guest - Shirley Lacy


The ITIL 2011 Glossary states the Service design Package is... 'Document(s) defining all aspects of an IT service and its requirements through each stage of its lifecycle. A service design package is produced for each new IT service, major change or IT service retirement.'

But how many of us actually use this document and the best practice within Service Strategy and Design to produce and maintain it? If you have was it useful, who used it and does it still relate to SLA’s?

Our speaker will discuss practices on modelling services and how the service design package can be the shared 'rule book'. They will cover the key components of Service Design, and explore the difficulties with the service design lifecycle v3 and 2011 refresh of service design which is perhaps hampering efforts to master the initial stages of service development and transition.

The committee will then look to run a practical session with the audience and our guest speaker walking through construction of an SDP

This event is not only aimed at established IT/IS teams and leaders struggling with relationships between their customers, the business and their suppliers but also aimed at business groups looking to organise new and improved services from a disparate set of sources.

The SMSG always aim to record the audio and publish the slides as PDF on our website after the event.

We are looking to trial stream the event as well - details to follow, but currently only physical attendees can receive a CPD certificate.

Please use the link to ITIL Master information on the ITIL official website