Service Management Roadshow - Moving on in IT Service Management at the BCS Nottingham & Derby Branch

Monday 16 September 2013

6.30pm - 8.30pm

Novotel, Bostock Lane, Long Eaton, Nottingham, NG10 4EP | Map

Information Technology is continually moving forward - whether infrastructure, application or delivery model. Service Management underpins how these components combine to deliver business value. ITSM itself needs to move forward in line with these. This session will discuss the core concepts and structures of ITSM, and the maturity stages required to match increasingly demanding business needs from IT services. It aims to demonstrate that "Whatever your role in IT - with Service Management, everyone's involved."

It is targeted at those who already have a basic foundation in Service Management and are considering the challenges ahead of them. 'Expert' level members may also benefit, and their own contributions and ideas will be welcomed.


Brian Scott is a Service and System Management IT Consultant and Director at Service Management Connect Ltd. Over 25 years IT and Telecoms experience including 20+ years MoD in various posts in the UK and abroad covering Service and System Management engineering and operations. The last 5 years experience has been in industry, covering solutions and implementations for large Managed Service projects' toolsets, process and people.

Brian is the Chair of the BCS Service Management Specialist Group.

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