Service Integration & Management (SIAM) - ITSM's New Discipline

Tuesday 3 December 2013

6.00pm - 9.00pm

BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free to attend for BCS Members. £15.00 (+VAT) for Non-Members

Speaker: Kevin Holland, ITSM Expert at Health and Social Care Information Centre, APM Group and itSMF.


If you have to manage multiple suppliers, particularly where your business services rely on services from different suppliers, then Service Integration and Management (SIAM) could be just what you need. In the last few years SIAM has emerged as a new discipline in ITSM, but there is very little published best practice. Many vendors are promoting their SIAM services, promising to improve the delivery of your IT services. However, unless you understand just what SIAM is and what it isn't, you might end up spending money when you didn't need to. This presentation will help you understand what SIAM is, explain the differences and similarities with ITIL service management, give you practical advice based on experience, and describe a working model. Attending this session will help you make the right decisions about service integration and management, how to do it, and who should do it.

Speaker Bio:

Kevin Holland is an experienced speaker on service management topics, with a reputation for providing pragmatic and thought provoking advice in an easily understood way. He has over 20 year's hands-on experience of applying the theory in a wide range of sectors and sizes of organisations, most recently in the public sector within a service integrator for national services. He is currently driving the development of Service Integration models for the UK Public Sector.

PDF Icon Presentation - Kevin Holland