Service Management Roadshow - Introduction to IT Service Management at the BCS London South Branch

Why have Service Management and what is ITIL?

Tuesday 10 December 2013

Room 102, Town House, Penrhyn Road, Kingston University, KT1 2EE

7.00pm for 7.30pm


Brenda Peery and Gregory Baylis-Hall


Service Management has been adopted by many thousands of companies worldwide but what is it? Fundamentally, it’s a way to manage the delivery of IT, focused on the customers perception of IT’s contribution to the business. This short introduction to Service Management will explain the key concepts and features and will give attendees sufficient information to understand and build upon the essentials. We’ll begin with what the industry is getting out of Service Management, move on to explain ITIL® and ISO20000 in some detail and then finish.

PDF Icon Presentation

Brenda Peery

Brenda L. Peery, Director and Principal Consultant of Tractare Ltd (2004-present), a practitioner whose approach to Service Management leverages ITIL and Project Management experience to develop and execute strategies that focus on delivering practical, requirements driven value.

Engagements at Unilever, DB, BP, and HSBC cap a strong body of experience as the principal ITSM consultant and Director of Tractare Ltd (established 2004). Member: itSMF, BCS.

  • Accredited ITIL v3 Expert and v2 ITIL Manager
  • Accredited Prince2 Project Management & MSP Practitioner
  • Active contributor to the IT Service Management profession in publications, credentials, and training

Visit Brenda's LinkedIn profile

Gregory Baylis-Hall

Greg's professional experience includes working for legal firms and commercial construction companies. Continuous service improvement and operations are areas that he specialises in with a focus on supplier management, desktop support, service desk, networking and managing a large (500) printer estate. Ensuring alignment between IT and business requirements, he has a proven record for delivering value to customers.

Greg states - 'I'm a student of IT Service Management, championing an adopt and adapt approach to ITIL. I'm also a member of the ITSMF UK and an active committee member of the BCS Service Management Specialist Group, regularly presenting and debating topical issues and learning from other practitioner's experiences. I enjoy applying the knowledge gained from these various channels into my day to day working life.'

Visit Greg's LinkedIn profile