Why have Service Management and what is ITIL?

Service Management Roadshow - Introduction to IT Service Management at the BCS Bedford Branch

Tuesday 4 February 2014

6.00pm - 9.00pm

Vincent Building Auditorium, Cranfield University, Cranfield, Bedfordshire, MK43 0AL


Ian Connelly

Service Management has been adopted by many thousands of companies worldwide but what is it? Fundamentally, it’s a way to manage the delivery of IT, focused on the customers perception of IT’s contribution to the business. This short introduction to Service Management will explain the key concepts and features and will give attendees sufficient information to understand and build upon the essentials. We’ll begin with what the industry is getting out of Service Management, move on to explain ITIL®, ISO20000and COBIT and then finish with a brief look at other linked topics.

Ian Connelly has worked with a variety of organisations over the last 15 years, including within the managed services, telecoms and Internet sectors. The last 5 years have been as a specialist in Operational IT and Service Management. He is an active member of the Service Management Community and also a regular attendee at itSMF UK and other events.

Ian is a committee member of the BCS Service Management Specialist Group and Branch Liaison contact.

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