ITIL and IT Service Management

Tuesday 10 February 2015

6:00pm Networking buffet, 6.30pm - 8:30pm

Staffordshire University, Lecture Theatre LT001, Ashley Building, Leek Road Campus, Stoke-on-Trent, ST4 2DF

Free to attend for both BCS members and non-members. Buffet included on this event.


Our February meeting is approaching: "The Technology Seems to Work - So What?" - Jim Davies will be speaking on the subject of and aims to demystify for us ITIL and IT Service Management.

Jim Davies is a hugely experienced consultant and trainer in IT service management having spent over 40 years involved in the development and management of IT systems. He is a champion of the best practice guidance published in the IT Infrastructure Library (ITIL) and works with business partners to address the practical challenges of translating that guidance into reality. Jim was a logistician in the Royal Air Force for over 25 years, leaving in the rank of Squadron Leader, and subsequently held senior management roles in local government and then for six years in the commercial sector.

Jim was for three years the Chairman of the itSMF Midlands and East Anglia Regional Group, is a frequent presenter at conferences and seminars, and was the itSMF UK Trainer of the Year in 2013.

He is a fully accredited ITSM tutor, was one of the first to be awarded the status of 'ITIL Expert' and is a qualified ISO/IEC 20000 consultant and SDI trainer. He is a full member of the British Computer Society, the Chartered Management Institute, the Institute of Consulting, the Chartered Institute of Logistics and Transport, as well as being a Distinguished Professional in the priSM Institute.

In order to help us ensure our lecture theatre size and buffet will cater sufficiently for all in attendance please use our booking system ahead of the meeting date to let us know you're coming and any guests you may be bringing along.

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