Building effective problem solving groups

Thursday 12 July 2012

6.30pm start, refreshments will be served from 6.00pm.

SW101, School of Computing, Cornwallis South, University of Kent, Canterbury CT2 7NF


The demand for increasingly sophisticated IT applications is leading to complex systems that are interconnected with other complex systems. This in turn is driving an increase in the number of difficult performance and stability problems.

The cause of such problems is frequently obscure, which makes it difficult to allocate the problem to the correct technology team. Consequently the problem bounces from team to team, as each in turn ‘proves’ that their technology is not to blame.

Many organisations are aware of this issue and are tackling it by creating a service-orientated Problem Solving Group (PSG).

In this presentation we cover the need for PSGs, the benefits they deliver, their structure and strategies to optimise their effectiveness.


Paul Offord has had a 33-year career in the IT industry that includes roles in hardware engineering, software engineering and network management. Prior to founding Advance7 in 1989, he worked for IBM, National Semiconductor and Hitachi Data Systems.

Paul is now the Development Director at Advance7 and has been pivotal in the development of the RPR® Method. He is a respected speaker on the subject of problem diagnosis and delivers RPR training both in the UK and internationally.

Paul is a Certified IT Professional and a Fellow of the British Computer Society.