Westminster Smart Parking Project

Tuesday 19 May 2015

6.00pm - 9.00pm (refreshments available 30 minutes before)


BCS London, Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Kieran Fitsall


  • 6:00pm - Registration with tea, coffee & biscuits
  • 6:30pm - Presentation with Q&A
  • 8:00pm - Post presentation networking opportunity with sandwiches, wine and soft drinks
  • 9:00pm - Close by 9:00


Project management principles may remain constant, but the challenge for today’s digital leaders is juggling and reconciling the ever-evolving demands of different human beings affected by the changes that a project can inflict and the uncertainties of innovative technologies being deployed.

Parking in a global hub such as London is not a trivial matter, but can radically affect businesses and lives. Much is at stake.

Westminster City Council is introducing a new parking regime in central London underpinned by information technologies. Parking bay sensors are a simple concept but, together with the ParkRight app, will deliver major benefits for those using to a car in Westminster. The sensors and supporting systems are a key investment in Westminster's commitment to provide fair, easy and safe parking.

To achieve this, the Council awarded two major new contracts in 2014.

This cannot be a purely technology-based solution. Trained marshals are crucial, providing information and directions, interacting with businesses and managing access to the kerbside, while retaining the power to enforce if and when necessary. In addition there is the new technology enabling motorists to access to real time information about parking availability. Once IT was embedded behind the walls of organisations, but now interfaces directly with customers and others - often in their own homes. The reach of IT with developments such as the ‘internet of things’ is reaching out even further - in this case into the streets of London.

The system such as this must embrace a flexible approach to the often unique needs of an area so that the Council can serve the needs of residents, businesses and visitors in this vibrant city.

This presentation will focus on the project management issues presented by this development which involves both technological and social/behavioural challenges.

About the speaker:
Kieran Fitsall is Head of Service Improvement and Transformation for Westminster City Council Parking Service. As such he is accountable for taking the Parking Service forward, looking at future business opportunities, transformational activities, technological innovations, developing the strategic policy and he is the lead on all procurement activities.

Event report

A review and presentation slide pack may be posted on our PROMS-G Members' Secure Website.