Revolutionising How ITSM Teams Learn, Share & Collaborate with Social Learning

Wednesday 13 April 2016

6.00pm - 9.00pm

BCS London, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free to attend for BCS Members, £15.00 (+VAT) for Non-members.

Listen to a preview of the event as Rebecca Beach, SMSG Committee Member, interviews Philippa on what is Social Learning and some of the concepts what will be presented in this interactive session.


New social learning tools are revolutionising how ITSM teams learn, share knowledge and collaborate. There are some powerful new social learning technologies and thinking out there that really do tap into what matters to people in their work, inspiring real collaboration and knowledge sharing, with a direct impact on the customer experience and the team’s performance.

Learning expert and engaging speaker, Philippa Hale, Director of Open Limits and Associate Faculty at Henley Business School, hosts a SMSG knowledge share session, bringing together a number of inspirational case studies for discussion, which are blazing the trail in this field. Philippa will share her experiences and also provide a wealth of practical tools and techniques you can apply straight away in your own teams. Importantly, the focus will be on the people and learning aspects rather than on any specific tools.

This session will focus on how IT leaders and teams can capitalise on the disruptive changes happening in organisational learning, to help delivery of even the most challenging organisational changes. Plus how to improve knowledge creation, retention and sharing, motivation of precious staff, the customer experience, the team’s performance and reputation.

About the speaker:

Philippa HalePhilippa studied French & Italian at Oxford (Wadham College), has an MSc in Organisational Behaviour (University of London, Birkbeck), and training in ITIL & Project Management (PMI and Agile). She has had a very diverse, international career, working in musical theatre, TEFL, marketing, training, and worked as a project, programme manager and consultant. She is on the Associate Faculty at Henley Business School and is a Non-Executive Director for ABE.

Since 2002 she has led Learning & Organisation Development company, Open Limits, and her clients have included British Transport Police, Harrods, Trinity Mirror newspaper group, Orient Express, Essex Police, OfCom & Royal London Asset Management.

She also works closely with Open Limits’ partners to deliver learning and change programmes to clients, for example: CLS (Vodafone, Sungard and ACE (Insurance), Pink Elephant (Eco-Bank, Pan African) & PMGS France (Sanofi Pasteur, Givaudan, Schneider Electric and Air Liquide, South Africa and Brazil).

Philippa is a long standing champion of the BCS and has co-designed and delivered numerous IT Leadership programmes and professional development events.


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