Enterprise service management: it’s time to share

Tuesday 17 January 2017

6.00pm - 9.30pm

BCS London, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free to attend


IT didn’t invent service management. Nor is it the only corporate service provider that can benefit from service management or ITSM. Other corporate service providers such as HR, facilities, and legal have similar operational and service management requirements to IT and, as such, they can also benefit from proven ITSM best practices and capabilities such as ticketing, workflow and automation, knowledge management, and self-service. All of which can help to improve services, increase efficiency, and deliver a better customer experience. Enterprise service management is one of the hottest ITSM and business improvement trends right now so what are you waiting for?

About the speaker:

Stephen Mann is Principal Analyst and Content Director at ITSM.tools an independent, ITSM-focused analyst firm. He is a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.

In his career, he’s held positions in IT research and analysis (previously at IT industry analyst firms Ovum and Forrester), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and product marketing for a SaaS IT service management technology vendor.

This Enterprise service management session will help you to understand the common issues and opportunities across corporate service providers such as IT, HR, and facilities, and how enterprise service management can help. You will come away with an appreciation of what enterprise service management entails and how ITSM processes and technology can support other business functions. You’ll also receive practical tips on how to best start out, plan, deploy, and succeed with enterprise service management.


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