Introducing SIAM with Claire Agutter

Wednesday 19 July 2017

6.30pm - 8.00pm

BCS London, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Maps

Free of charge for BCS members and £10.00 for non-members


In this session, Claire Agutter will explain the evolution of service integration and management (SIAM) and how it can help organizations to get maximum value from their suppliers.  SIAM has developed in response to the increasing complexity of modern sourcing arrangements, and Claire will use exercises to challenge the audience to think about the pros and cons of outsourcing. Claire will also give an update on recent SIAM developments including the publication of the SIAM Foundation Body of Knowledge (download for free from

About the speaker:

Claire Agutter is the director of Scopism, a start-up created to support ITSM professionals and help them exploit new management practices. She has recently been the lead architect on the program to create the SIAM Foundation Body of Knowledge. She is also the lead tutor for ITSM Zone (, providers of high quality, accredited online training for IT professionals. From ITIL to DevOps, OBASHI and Agile Service Management, Claire believes in sharing knowledge and experience between organisations, and hosts the popular ITSM Crowd hangouts that provide practical advice to ITSM professionals around the world.

Link to free download of the SIAM Body of Knowledge:

Listen to a pre-event interview with Claire talking about SIAM


PDF Icon The Story of SIAM - Claire Agutter

Listen to the talk