Unified Communications Technician

People in a server room

This level 3 apprenticeship is typically 24 – 30 months in duration and is suitable for employers looking to recruit and train people who establish and maintain communications systems under supervision.

A Unified Communications Technician typically works alone or as part of a team, and could be office based, field-based, or in remote sites as required. Their role will typically involve using a range of remote and physical tools and equipment to install basic communication hardware and software, dealing with routine service requests from internal and external sources including fault rectification across a range of technologies.

Typical job roles:

  • Telecommunication Technician
  • Unified Communications Technician
  • Telecommunications Operative



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Apprenticeship standards

For details on qualification description, criteria, duration and competencies.

Hardware, Network, Cloud and Infrastructure

Cyber Security

Software Development


Digital Marketing


*In development, apprentice registrations are being accepted for all BCS Standards listed