VeriSM - A Service Management Evolution? presented by Claire Agutter (and panel)

Monday 19 March 2018

6.00pm - 8.00pm

BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA | Map

Free and open to all.

Claire Agutter


VeriSM™ is a Service Management approach, specifically tailored to support organisations to help them succeed in the world of digital services. It aims to help organisation define their service management principles. These principles will be relevant to all products and services, and include areas like security, quality, cost and risk.

We’ve invited Claire Agutter to talk about this new approach and explain how it fits into the IT Service Management eco-system. We will then have Claire and a panel discuss the latest changes in the world of service management, and how the VeriSM approach has been created to help organisations adapt in the digital era. We’ll end with a Q&A session so that attendees can ask questions about VeriSM and what it can do for ITSM practitioners.

Speaker bio:

Claire Agutter is a service management trainer, consultant and author. In 2017 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s thought leadership award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM.


In addition to Claire we have the following two VeriSM authors sitting on our panel.

Andie Kis is a Consulting Manager with a great passion for Service Integration and Management (SIAM) and Business Relationship Management (BRM). With 15+ years of experience, she enters into each engagement with a strong understanding of business outcomes, demand and customer requirements. She is one of the architects of the SIAM Foundation training and one of the contributors of the VeriSM book.

Daniel Breston is a Principal Consultant for DevOps, lean & ITSM at Virtual Clarity, is a well-known international speaker, consultant and coach after 3 decades of director of ITSM and OPS for several financial institutions. With a passion for lean, DevOps, SIAM (co-author) and ITSM, Daniel acted as adviser for the VeriSM team and has enjoyed facilitating introduction sessions at itSMFUK and Fusion Orlando. Daniel is beginning to use VeriSM to help organisations achieve best and teams.


PDF Icon Service Management for the Digital Age - What is VeriSMTM?

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