Annual Symposium - Rebooting the Role of Sociotechnical Perspectives in a hyper-connected, digitised society

When: 27th Oct 2017, 09:00 - 27th Oct 2017, 17:00
Where: BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA
Town/City: London
Organiser: BCS Sociotechnical Specialist Group
Price: £10 (BCS Members) £20 (General Public)
Further Information: Further Information


The Sociotechnical Specialist Group of the BCS, The Chartered Institute for IT has the pleasure to invite all its members and society at large to our first annual symposium. The event will provide an opportunity to interact with leading researchers in the field of sociotechnical systems and related areas. The symposium will be interactive and comprise keynote talks and panel discussions examining the role of sociotechnical perspectives in a hyper-connected, digitised society. Invited keynote speakers are:

Prof. Niels Bjørn-Andersen
Copenhagen Business School

‘The origin of Socio-Technical Information Systems Research in Scandinavia’

Socio-Technical IS research in Europe was founded by Enid Mumford, who applied the learnings from general S/T research within industry and coalmines to the IS/office context. The presentation will take its starting point in her early work (philosophy, methodology and tools), and it will be discussed how this learning was applied in a Scandinavian context. The challenges and conflicts with the so-called political school and the scientific IS school will be presented. One important issue for the S/T researcher was the inherent conflict between the humanistic and democratic ideal, which became a major practical issue. The presentation will end with some ideas for a reinvention of the Socio-Technical research, which seems more important than ever.

Dr. Niels Bjørn-Andersen is Emeritus Professor of Business IT at the Copenhagen Business School (CBS), where he also served as director of the ‘Center for e-Business’ from 1998 -2005, and as director of ‘Center for Enterprise Systems’ from 2005 -2011. He has more than 50 peer-reviewed journal articles, 25 books and more than 200 other publications. After his PhD, he started Socio-Technical research especially with Enid Mumford, a collaboration that lasted more than ten years. Later he has carried out collaborative research with organizations like CISCO, Heineken, IBM, Microsoft and SAP especially as regards topics like IT governance, E-business, ERP-systems, IT for inter-organisational trade, and IT for M&As. He has been the recipient of more than 20 external research grants predominantly from EU research bodies. He was president of AIS in 1996, has been awarded the AIS-LEO award, and was knighted by the queen of Denmark in 2003.

Professor Lizzie Coles-Kemp

Lizzie Coles-Kemp is Professor of Information Security at Royal Holloway University of London. She is a qualitative researcher who uses creative engagement methods to explore everyday practices of information production, protection, circulation, curation and consumption within and between communities. She took up a full-time academic post in 2008 and prior to joining Royal Holloway University of London she worked for 18 years as an information security practitioner.

Lizzie is Deputy Director of the UK’s Research Institute in Science of Cyber Security (RISCS); an institute that is focused on giving organisations more evidence, to allow them to make better decisions, aiding to the development of cybersecurity as a science. Lizzie’s particular focus is the intersection between relational security practices and technological security and her current research focuses on public and community service design and consumption. She is currently an EPSRC research fellow with a research programme in everyday security.

Prof. Tokil Clemmensen

‘Sociotechnical HCI: Reflections on Topics and Theories’

Human-Computer Interaction (HCI) builds on the ideology of empowering the end-users of computers, so that they understand what is happening and can control the outcome (Nielsen, 2005). How does that work for HCI in organisations and societies? While HCI historically has been based on applying cognitive psychology to understand the individual user (Card, Moran, & Newell, 1983), one strong trend in modern and contemporary HCI is to study applications in business, managerial, organisational, and cultural contexts. To design HCI for organisations, the big thing may be to do some kind of HCI design action research that constructs or modifies one or more HCI artefacts within their existing organisational contexts: sketches, prototypes, templates, running systems - anything that changes the interactions that managers and employees do and experience. Hence, the future topics and theory of HCI may indeed be socio-technical.

Torkil Clemmensen is a Professor mso at Department of IT Management, Copenhagen Business School, Denmark. His interest is in Human-Computer Interaction, in particular psychology as a science of design. The focus of his research is on cultural psychological perspectives on usability and user experience. As chair of International Federation of Information Processing (IFIP), TC Human-Computer Interaction’s Working Group 13.6 on Human Work Interaction Design (HWID) 2008-2014, and currently vice-chair, he co-organises a series of international workshops and working conferences on work analysis and usability/user experiences in organisational, human, social and cultural contexts.

Members of the BCS Sociotechnical Specialist Group will also give talks and join the discussion panel (see program for more detail)





Registration and Coffee


Welcome talk from BCS Sociotechnical Group

Prof. David Wastell, Nottingham University


Professor Lizzie Coles-Kemp

In this talk Lizzie Coles-Kemp (Information Security Group, Royal Holloway University of London) will present the current programme of work conducted by the Research Institute in Science of Cyber Security (RISCS). Lizzie will present some short cases studies of RISCS work to illustrate the spectrum of research undertaken. She will also discuss the ways in which the institute’s work programme is designed to influence national policies on cyber security and digital citizenry.


Coffee and Biscuits


‘Nurses Acceptance of Health Information Technology’

Dr Ip-Shing Fan, Cranfield University


Panel 1: Ken Eason (Loughborough University), Angela Sasse, Ip-Shing Fan



1:15pm - 2:00pm

‘The origin of Socio-Technical Information Systems Research in Scandinavia’

Prof. Niels Bjørn-Andersen, Copenhagen Business School

2:00pm -2:45pm

‘Sociotechnical Case Studies with SMEs in Portsmouth’

Dr. Peter Bednar, Portsmouth University


Coffee and Biscuits


‘Sociotechnical HCI: Reflections on Topics and Theories’

Prof. Torkil Clemmensen, Copenhagen Business School

3:45pm - 4:30pm

Panel 2: Niels Bjørn-Andersen, Peter Bednar and Torkil Clemmensen

4:30pm - 5:00pm

Day’s key learning points and Open Discussion - The Role of Sociotechnical Perspectives in a hyper-connected, digitised society

Dr. José Abdelnour-Nocera, University of West London/ IT University of Copenhagen