Lessons for Major Service Transformation

When: 16th Jan 2018, 18:30 - 16th Jan 2018, 20:30
Where: BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2 7HA
Town/City: London
Organiser: BCS Project Management Specialist Group (PROMS-G)
Price: Free of charge for both BCS members and non-members
Further Information: Further Information

This presentation outlines major lessons for service transformation. It draws on lessons developed in their report “Welfare Reform - Lessons Learned” but also sets out broader principles from their work auditing government programmes and reporting on value for money. This is an evolving area driven by continuing pressures on public spending and increasing efforts to transform services using iterative and responsive approaches. They are continuously developing their work in this critical area for government, and hope that these lessons prompt further valuable discussion.

About Max

Max TseMax leads the National Audit Office’s value for money programme on digital transformation across government. He has experience of reviewing major government transformation programmes such as Universal Credit, cross-government initiatives such as GOV.UK Verify, and digital skills gaps. Before joining the National Audit Office, Max worked as a consultant with McKinsey & Co. and has worked in the UK and overseas in a range of sectors including logistics, regulatory strategy, retail, climate finance, and health.

Contact Max on LinkedIn

 

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