Why Process is Key to Good ITAM

When: 3rd Oct 2018, 17:00 - 3rd Oct 2018, 21:00
Where: Manchester Metropolitan University, John Dalton Building Lecture Theatre, C0.14, All Saints, Oxford Road, Manchester, M1 5GD
Town/City: Manchester
Organiser: BCS Configuration Management Specialist Group
Price: Free
Further Information: Further Information


  • 6.00pm -  Address the challenge of license compliance with software demand management - Chris Morgan, owner and founder of Astute Licensing
  • 7.00pm -  Finger buffet and refreshments while you network
  • 7.45pm - ITAM Success beyond Technology (I have a tool now what?) - Stuart Dicken, Process and Compliance Specialist, SHI
  • 8.30pm - Panel Q&A Discussion - An opportunity to raise any questions, concerns or challenges of the day
  • 9.00pm - Close


Chris Morgan, owner and founder of Astute Licensing, will be discussing the challenges around maintaining software compliance. Chris will particularly focus on understanding demand management - working with your programmes and projects to understand their future license spend, then using that information to better manage compliance, licensing and support and maintenance spend. Proactively engaging your programme and project teams in this way can be an incredibly powerful tool to achieve the nirvana of maximum return on investment of your software assets.

In the second session Stuart will discuss how process is a key discipline within your ITAM practice and whilst people and technology are important without process to support and guide neither on their own (or together) will bring your organisation efficiencies and success.

Many organisations start their ITAM journey purchasing a technology and let that decision drive their process set, we will look at why in most cases and a single technology solution does not have all information needed to make informed decisions and why a robust set of processes are required.

Finally we will look at why process integration is also required as ITAM acting as a silo process set within your organisation does not allow for the business to be bought in to best practice and understand the value you bring as a good team player. 

About the speakers:

Chris MorganChris is a Software Asset Management Expert with experience in Multinational, Large and Small SAM Implementations, and has achieved over $500m in cost avoidance and $50m in savings in his career. Chris founded Astute Licensing to tackle the biggest issue in the SAM industry, the traditional discovery-based approach to risk doesn't get the job done, as it allows risk to return. Chris’ approach to license risk management turns your SAM team from a reactive, cost avoidance driven team into a proactive team that's accountable for the problem, stops risks from entering your IT estate and delivers savings that affect the bottom line.

Stuart DickenStuart is a part of the senior management team within the ITAM practice at SHI having worked in the industry for coming up to 20 years now. Stuart’s experience ranges from small business (less than 200 users) to massive multinational house hold names with over 100,000 users, no two organisations ever being the same but always facing the same challenges.

His background includes running ITAM and service delivery departments within user organisations, advising organisations on best practice, conducting audits for publishers and also working with organisations to defend against audit practices or prevent them from being an issue to start with.

He currently heads ITAM data visualization at SHI, helping organisation identify and see the value in data not just for ITAM purposes but as true Business Intelligence helping organisations make informed strategic, financial and technical decisions.