Creating a Process-based Management System for ISO 9001:2008 and Beyond (2nd edition)

Ian Rosam and Rob Peddle

Published by






Reviewed by

Adam Wilson, MBCS


6 out of 10

Creating a Process-based Management System for ISO 9001:2008 and Beyond (2nd edition)This guide is the second of the new three part set, offered by the BSI in collaboration with the High Performance Organisation Group Ltd:

The aim of the second guide is to help you implement the principles of ISO 9001. The guide starts with two convincing arguments; first that the business comes first and the ISO standard second, and secondly that a process-based management system (PBMS) is the best way to run an organisation.

The concise introduction to process management loses its way with a confusing description of measurement and reporting; excessive tables detract from the key messages.

The core of the book provides clear and understandable best practice processes, for the designing, implementing and then measuring of the management system (and its procedures and processes). Key concepts are presented in an easy-to-understand writing style, but for real details you will need to look elsewhere.

The section on key performance indicators (KPIs) provides a useful introduction. But it stands alone and the examples of (un)suitable KPIs appear to have been chosen at random. In the section on choosing a registration body, the advice is interesting and useful.  

The book concludes with four examples where a PBMS was implemented in different industries. The examples are explained in a clear and direct style, with detail aimed at a strategic level. However this means that the examples are too generic and lack implementation detail.

Compared to the first book in the set, this book is covering a larger scope and suffers for it in a lack of detail. As a primer for creating a PBMS, this book is a success, but it does not match the expectation created by the book’s aim. It only informs you as to what you should do, but not how.

Students looking for a theoretical overview of key management concepts would find this book beneficial. However at £45, this book is expensive for experienced managers, and doesn’t really offer value for money because of the lack of detail.

Further Information: BSI

March 2010