Offshoring Information Technology

Erran Carmel and Paul Tija

Publisher Cambridge University Press
ISBN 978-0-521-84355-3
RRP £35
Reviewed by Mehmet Hurer MBCS CITP CEng
Score 10 out of 10

Offshoring Information Technology I was anything but disappointed by this very topical book.

The introductory section highlights what should and should not be offshored, the advantages and disadvantages of doing so, and discusses the associated additional costs, particularly for start-up. The myths about actual cost savings are dispelled.
The second part of the book provides a step-by-step process of guiding the decision maker through the labyrinth of offshoring. This includes identifying and assessing the providers and countries to offshore to, including some surprises such as Malta.

The book highlights the risks involved in offshoring and potential legal and political issues. After these hurdles, the next step, according to the authors, is the process of managing the transition, including knowledge transfer, contracts and SLAs.

The authors present the issues relating to distance, time and culture differences. They argue that offshoring offers more than just cost savings. Other benefits include speed and innovation.

The final section of the book looks at offshoring from three other perspectives: the role of the offshore government, the service provider’s perspective and social issues.

Overall the book is very well written and complete, including real case studies to illustrate the key points.