In this interactive seminar, we try to take the stress out of stakeholder engagement. We look at the reasons why unhelpful behaviour can be an indicator of a hidden problem that needs to be fixed. And we look at how customer service teams cope with angry customers, learning some of their techniques for ensuring problems don’t undermine these critical relationships.

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SPEAKERS
Fran Bodley-Scott
Fran Bodley-Scott, Director at Marketing In Control Ltd.

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AGENDA
18:00 - Registration with fruit juices, tea, coffee, biscuits and a networking opportunity with a sandwich buffet
18:30 - Presentation, followed by Q&A
20:00 - A further networking opportunity with wine and fruit juices.
21:00 - Close

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SYNOPSIS
Dealing with difficult stakeholders can be a highly stressful part of the job for project professionals. Delivering successful outcomes relies on our ability to work with colleagues and stakeholders.

Project managers are used to working under pressure, delivering results with tight deadlines and small budgets, often making decisions with insufficient information. Difficult stakeholders mean having to deal with additional problems, making the job even more stressful. So, ignoring them can be a tempting strategy. But should we actually be viewing difficult stakeholders in a more positive light?

In this interactive seminar, we try to take the stress out of stakeholder engagement. We look at the reasons why unhelpful behaviour can be an indicator of a hidden problem that needs to be fixed. And we look at how customer service teams cope with angry customers, learning some of their techniques for ensuring problems don’t undermine these critical relationships.

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SPEAKER BIOGRAPHIES
Fran Bodley-Scott
Fran has 30 years of experience helping business leaders and project teams to deliver results through better stakeholder engagement, relationship management and communication. From a career that has been an unusual blend of engineering, marketing, project management and volunteering, she brings together the insights, tools & techniques that can improve performance and outcomes. Fran works predominantly in IT & engineering, and her assignments have spanned companies in both the private and public sectors including ARM, Cyxtera, Sellafield, AlertSec, Helsinki University and TfL.

Fran is an active volunteer for the Association for Project Management (APM) and Chair of the APM People Specific Interest Group.

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For overseas delegates who wish to attend the event please note that BCS does not issue invitation letters.

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THIS EVENT IS BROUGHT TO YOU BY:
BCS Project Management SG (PROMS-G)
Visit https://www.bcs.org/membership/member-communities/project-management-specialist-group-proms-g/

Why Difficult Stakeholders can save your Project - Project Management SG
Date and time
22 April, 6:00pm - 9:00pm
Location
BCS, The Chartered Institute for IT
Ground Floor
25 Copthall Avenue
London
England
EC2R 7BP
Price
Free