What is the 'right' way to approach an IT Services Management implementation?  How do we make valuable improvements and make them stick?  How do we bring people along with us on our journey?


With the aid of roadmaps, clear vision, the right amount of planning it is possible to bring about significant improvements taking a transformational or evolutionary approach. In this session, the speaker will provide insight as to the key considerations to be thought about at the outset, and how to walk the walk along an ITSM journey.



Speaker: Richard Josey



Key points:

  • Lead ITSM Solutions Architect for AFJ Solutions
  • Over 17 years' experience in Service Management
  • Driving force behind many organizations efforts to implement and embed mature service management processes
  • Consultant / CSI Manager
  • Chair of the BCS Configuration Management SG
  • Public Speaker and Thought Leader, including Gartner, itSMF, SITS, Cherwell and BCS Conferences



18:30 Start.  Refreshments and networking from 18:00.  All welcome.


Coronavirus - due to the current Coronavirus outbreak we are asking all attendees to take precautionary measures to ensure we limit the risk of infection at BCS events. Before attending please consult the latest Government advice at www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public.



For more information about this group, go to - https://www.bcs.org/membership/member-communities/kent-branch/


For overseas delegates who wish to attend the event please note that BCS does not issue invitation letters.

Walking the ITSM Roadmap - Kent Branch
Date and time
26 March, 6:30pm - 8:00pm
University of Kent
Room SW101
School of Computing, Cornwallis South