Welcome to our group!

The Service Management specialist group provides an avenue for developing and promoting IT service management techniques and standards. Our goal is to facilitate free and open exchange of ideas, experiences and best practice in all that is IT Service Management.

We hold events nearly every other month at the BCS offices in London. We also liaise with BCS regional branches to support events across the country.

If you want to get involved or have any ideas for our forthcoming programme, please do get in touch at groups@bcs.uk.

We look forward to seeing you at our next event.

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About us

The Service Management specialist group provides an avenue for developing and promoting IT service management techniques and standards such as ITIL®, COBIT® and ISO / IEC 20000. The goal of the SMSG is to facilitate free and open exchange of ideas, experiences and best practice in all that is IT service management.

We look to do this by delivering open events for Continual Professional Development to all levels of the community from top industry and academic speakers, practitioners and thought leaders.