Among its main objectives are to:

  • Provide a focus for the independent, informal discussion and exchange of ideas on service management
  • Act as a centre of knowledge and information within the BCS
  • Promote the application and understanding of service management best practice
  • Promote service management in co-operation with other specialist groups and the BCS membership
  • Encourage professional development for members in service management areas
  • Promote the role of service management so that other groups embrace it as part of their thinking, business, projects, technical teams, developers, supply chain and others.