Job title: Head of Community Support
Salary: Competitive
Location: Swindon, Wiltshire
Closing date: 29 November 2019


About the role:

The Head of Community Support will possess excellent team leadership, communication and organisational skills, to play a leading role in communicating and engaging with our community and external stakeholders, leading a multidisciplinary team of specialists including web, communications and events.

Working alongside the National CAS Community Manager, and a team of community-based outreach managers, the Head of Community Support, will be responsible for designing and implementing effective support for Computing at School (CAS) which consists of a network of over 250 volunteer Community Leaders driving collaboration locally and over 30,000 members. They will be responsible for internal and external communications, team leadership and improving internal processes, encouraging initiative and innovation and leading by example.

Key responsibilities:

  • Leading operational and support services to the Computing at School (CAS) community, internal and external stakeholders ensuring effective
    management of the user journey for CAS members;
  • Liaise with stakeholders to create an effective marcomms plan for CAS, and implement with support from the team;
  • Manage website development requests for the existing website whilst supporting the development and management processes of the new site
  • Ensure planning and direction accurately reflects CAS policy, demonstrates impact and represents BCS and our purpose;
  • Establish highly effective relationships with internal and external stakeholders to generate commitment to our goals;
  • Represent BCS externally amongst stakeholders and influencers inspiring confidence, positivity and ambition to improve computing education in the UK;
  • Designing, implementing and managing administrative processes;
  • Liaise with Data Analyst to ensure departmental analytical requirements are met in an accurate and timely manner;
  • Support the National Community Manager, Outreach Managers and Community Leaders to ensure effective and proactive support is provided;
  • Ensure all incoming enquiries of handled effectively including telephone, email, letters and social;
  • Oversee the collection of user feedback to review processes and implement improvements in addition to purposeful management information to provide to the Director of Education and National Community Manager and external stakeholders;
  • Liaise with the National Community Manager to plan a series of events that drive growth towards ambitious engagement targets with support from the events coordinator;
  • Ensure efficient operational support for all events;
  • Lead, develop and motivate a team of direct reports;
  • Manage budgets, ensuring that accurate and up to date reports are available for scrutiny by internal and external stakeholders, maintaining up to date budget monitoring information;
  • Ensuring timely communication with Finance to support transactions such as PO requests, invoice requests;
  • Provide coordination and administration support for Computing at School programmes and projects;
  • Continually looking at ways to make improvements to systems, processes and procedures and ensure up to date standard operating procedures are available in your area of responsibility at all times;
  • Implement changes in processes to achieve improvements in the customer journey;
  • Communicate effectively with a range of stakeholders including students, teachers, academics, external providers and internal colleagues;
  • Maintain an awareness of economic, social, political, environmental and technological developments to keep activity relevant and targeted;
  • Be sensitive to the views and perspectives of stakeholders about the landscape surrounding computing education in the UK;
  • Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager / Divisional Director;
  • All staff will live BCS’ values and support our purpose;
  • Continually looking at ways to make improvements to systems, processes and procedures;
  • The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.

Who we are looking for

Education and qualifications


  • Programme Management /  Project Management such as Prince2 or equivalent experience
  • Educated to degree level or equivalent experience


  • Holding a relevant professional qualification
  • Demonstrable experience of leading and developing highly effective teams
  • Demonstrable experience of leading effective operational support
  • Demonstrable experience of influencing internal and external stakeholders
  • Proven experience of tracking budgets
  • Proven experience of collating, analysing and interpreting data
Competencies and skills
  • Exceptional organisational skills
  • The ability to work with minimal supervision and with autonomy
  • Takes pride and ownership of work
  • The ability to deal with people at all levels
  • Able to manage, coach, mentor and develop others
  • Articulate and strong communication skills, both oral and written
  • Customer focused
  • Creativity
  • Promotional planning
  • Efficient and reliable
  • Decision making
  • Ability to work under pressure
  • Attention to detail - applying high quality standards to all tasks no matter how small and ensuring nothing is overlooked.
  • Team working - working co-operatively with others to achieve a common goal;
  • Ability to prioritise and to cope with conflicting demands;
  • The confidence to make last minute decisions
  • Sound knowledge and understanding of computer science education in schools
  • Knowledge of computing education in the UK
  • Knowledge of UK non-profit and employer landscape
  • Very IT literate with a broad knowledge and understanding of IT
Special conditions

The role requires a flexible approach to working with the ability to work outside office hours / weekends / attend social or networking events or conferences, travel and overnight stays.

How to apply

Please send your CV to