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A lot of BA’s I’ve met focus on getting into the detail. What’s the problem? What are the artefacts I need to produce? Who do I need to speak to? What does the business do?
Thank you to everyone who took part in our end of year round up quiz. Here are the answers and details of the winner!
Unlike a lot of ITIL® prescribed roles, the role of the continual service improvement manager does not really have a ‘routine’ job with ‘routine’ tasks carried out on a daily basis.
Business Consultant, Stuart Hotchkiss
I am writing this piece based on my experience of 15 years working on private and public sector IT projects, including as an e-learning Business Analyst for the past seven of those.
UAT training specialist, Pauline van Goethem
‘Turns out meeting new people is a lot more complicated than I’d originally thought.’ Maurice Moss
IT service management specialist, Colin Rudd
‘If a cluttered desk is the sign of a cluttered mind, what is the significance of a clean desk?’

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